Frequently Asked Questions

Frequently Asked Questions... with Answers

If you have a question not listed below, feel free to contact us. You can use the contact page form, send us an email, or simply call. We’re happy you’re interested.

How do patients "shop" during a medical emergency?

Typically, they don't. For emergency situations, ImmediPay works much like conventional health insurance today. Patients might pick a hospital trauma center from a few options or may only have one option. In either case, ImmediPay simply works with the patient to settle the bill with the hospital after emergency care has been provided. If a patient chooses to visit an emergency room facility for treatment in a non-emergency situation, the patient is responsible for costs in excess of normal care prices.

How can you justify shopping for medical procedures based on price; shouldn't quality be the only selection criteria?

Members can choose the best provider for their medical needs based on quality or any other criteria they choose. ImmediPay brings much more cost and service satisfaction transparency to those decisions with data and feedback from other ImmediPay users. In many instances, research has shown that providers with the best quality outcomes also tend to have more volume experience and lower costs.

Does ImmediPay also cover prescription drugs, dental, and vision?

This depends on the individual plan rules determined by the employer.

How much can our company save?

Savings will vary greatly by the plan design of the employer, the relative competitiveness of a market, and employees willingness to shop. Annual claims cost for an early client of ImmediPay have declined 40%

What are the keys to success in using ImmediPay?

The ImmediPay app is very easy to use but members with the most success check multiple providers before making a choice. Pricing for a service in a market is surprisingly varied and good deals are often easily obtained by simply checking a few providers information in the application and confirming with the provider before committing to service.

How do medical providers sign up to accept ImmediPay?

Providers do not need to sign a contract with ImmediPay. In fact, ImmediPay members will simply come to them looking for pricing and wanting to pay immediately with a credit card. Providers can greatly boost their prominence and rankings in our shopping app by offering competitive pricing and high satisfaction service.

Can an individual buy ImmediPay?

No. ImmediPay is an employer-provided program only.

How can employees gain enough medical knowledge to shop complex medical needs like cardiac surgery, cancer treatment or a hip replacement?

With the ImmediPay app, members can easily be self-sufficient when shopping and choosing everyday medical services. For more complex medical needs, members are encouraged to contact ImmediPay customer service for assistance on defining services, evaluating providers, and agreeing to services with a provider.

How do you assess the quality of your providers?

Members are free to choose any provider based on any quality assessment information. ImmediPay supplements that information with shopping and overall satisfaction based on the experiences of other members.

What geographic markets does ImmediPay cover?

ImmediPay is currently focused on the Midwest with future plans to expand nationwide

What size companies does ImmediPay serve?

ImmediPay's service works with self-insured employers - those can vary broadly in size from 10 to over 10,000 employees

How do we get started?

Simply call us and get us engaged with your staff in charge of employee benefits.

Are my family's favorite providers in the ImmediPay database?

Very likely they are in our provider database, but if we have no pricing data for a particular provider, simply call them for prices and add the information to the app for you and your fellow members to use

Do you sell my private medical information and how do you protect it?

ImmediPay does not sell member data and strictly complies with all HIPAA requirements for confidentiality of patient medical information